Important Information and Who We Are:
This website is not intended for children and we do not knowingly collect data relating to children.
Ocoah Ltd is the controller and responsible for your personal data.
Full name of legal entity: Ocoah Ltd
Email address: email@example.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The Data We Collect About You:
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or address.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: first name and last name.
- Contact Data: delivery address, billing address, email address and telephone numbers.
- Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences.
- Usage Data: information about how you use our website, products and services.
- Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data:
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How Is Your Personal Data Collected:
Direct Interactions. When you create an account or make a purchase with us we will collect Identity and Contact Data so that we can get your order to you, and ensure that you are happy with your purchase. We may also give us your Identity and Contact Data when you give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:
Technical and Usage Data from the following parties:
- Cookies section below;
Analytics providers such as Google based outside the EU (please see the 'How We Use Your Personal Data')
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Purposes for which we will use your personal data
To process and deliver your order (Performance of a contract with you):
- Identity Data
- Contact Data
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (Necessary for our legitimate interests - for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
- Technical Data
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (Necessary for our legitimate interests - to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
- Technical Data
- Usage Data
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
When you sign up to our e-newsletter, we will use the necessary data you provided to keep you informed about our new products and services via our e-newsletter. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.
Promotional offers from us:
We may use your Identity and Contact Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Disclosures of Your Personal Data:
We may share your personal data with trusted third parties set out below:
- Couriers such as DHL, Royal Mail and DPD;
- Shopify Ltd
We require third parties to respect the security of your information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you keep my person information for?
We only keep your personal date for as long as necessary to fulfill the purpose we collected it for. For example, we will keep your details for as long as the product warranty period expired. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
For your privacy, at the end of the retention period, you data either be deleted or automatically Obfuscated, which will replace your name, first line of your address, email and phone number, with random characters.
We share your personal data with Shopify. This will involve transferring your data outside the European Economic Area (EEA).
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please contact us.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data's accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
What Are Cookies:
Like many other sites, we use ‘Cookies’ to collect information about how you use our website. A cookie is a small file that placed on the hard drive of your computer or other devices (such as ‘smart phones’ or ‘tablets’). Cookies are used to ‘remember’ when your computer or device accesses our website and how you interact with it, allowing our web site to respond to you as an individual.
- Which pages you viewed.
- How long you spent on our site, including how long you spent on each page of our site.
- Which products you purchased from us.
- Which device you are using.
- IP Address.
What are cookies used for?
1. For technical purposes essential to effective operation of our website, particularly in relation to on-line transactions and site navigation.
2. For Ocoah to tailor our marketing to you based on your previous usage of our website.
3. To enable Ocoah to collect information about your browsing and shopping patterns. This helps us to monitor the success of our marketing campaigns.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you.
Can I disable Cookies?
Yes, you can choose to either accept or decline cookies. Most web browsers automatically accept cookies, however if you would prefer to disable ‘Cookies’ you can do this by changing your browsers settings to automatically decline cookies.
Disabling ‘Cookies’ may prevent you from taking full advantage of the website.
Using Web Analytics
When you visit www.ocoah.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, how long a user stays on our website and how a user navigates around our website. This information is only processed in a way which does not identify anyone. We do not make, or allow Google to make, any attempt to find out the identities of those visiting our website.