In these difficult times, daily life has changed drastically for everyone, and that includes the team here at Ocoah. We have put a number of process in place since the outbreak of the Covid-19 Virus, and this page will answer all of the FAQs we have been receiving regarding about the impact of the virus, including information on delivery times.
Are You Still Open For Business?
Yes, our online store remains open 24/7.
At present, we are still able to pack and ship your order within 24 hours (Monday-Friday) to ensure you receive your items as quickly as possible.
Shipping is free and we use Royal Mail 2nd Class but please note that due to the increased safety protocols that Royal Mail has put in place, delivery times may be longer than usual.
We work with Royal Mail to ship our products, and they have put protocols in place to protect their staff and customers of which you can find out more about on their website.
All our product packaging is letterbox friendly.
How We're Ensuring The Safety Of Our Staff
We take the health, safety and well-being of our team extremely seriously at Ocoah, and it is our top priority throughout this period of uncertainty.
Every team member who is able to work from home is doing just that, and we've also put in place new measures to ensure the safety of our colleagues who are picking and packing orders.
We are constantly reviewing the latest government and medical advice, and updating our procedures when necessary.
Product Availability & Restrictions
At present, we have a good supply of all our products so you'll be able to find everything you need to keep.
As always, we will be constantly updating the website with stock availability.
We Are Still Here To Help
Our customer service team are still on hand to answer your questions and queries at this time, but please be aware that our response times may be slower than usual. We are trying our best!
If you do want to get in touch with us, you can find out how to do so on this page.
Thank You From Everyone Here At Ocoah
We will of course be monitoring the situation on a daily basis and updating this page with any new updates we have.
However, we also want to take this opportunity to thank you for supporting us through this challenging time.
Please stay indoors and stay safe, and we will get through this together!